Privacy Policy

This Privacy Policy explains how Houzzat (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use houzzat.com, our mobile applications (including HouzzatPro), and related services (the “Services”).

We operate in Canada and handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

1. Who we are

Houzzat is a real estate search and client-engagement platform associated with licensed brokerage activity through Royal LePage Credit Valley Real Estate. For privacy questions, contact:

• Email: notify@houzzat.com
• Phone: 647-221-4949
• Mail: 1-10045 Hurontario St., Brampton, ON L6Z 0E6

2. Information we collect

We may collect:

• Account information — name, email, phone number, password (stored hashed), and account preferences.
• Search and activity data — saved homes, watched listings/areas, saved searches, route planner data, valuation requests, and in-app browsing activity related to your home search.
• Communications — messages you send to agents or through contact/viewing forms, and records of email/SMS alerts you receive.
• Device and usage data — IP address, browser/app type, approximate location (if you allow it), cookies/local storage, and diagnostic logs needed to operate and secure the Services.
• Mobile app data — push notification tokens, and (with your permission) biometric unlock status stored on-device. We do not receive your fingerprint or Face ID image data.
• MLS® / listing data — property listing content provided via TRREB / PropTx (IDX/VOW). Listing data is subject to board and data-provider rules.

3. How we use information

We use personal information to:

• Provide and improve search, alerts, saved homes, and account features
• Register you as a Houzzat client where required for VOW access to sold/leased prices and listing history
• Send transactional and alert communications you request or that relate to your account (for example price changes, new matches, digests)
• Connect you with a real estate professional when you ask to be contacted
• Prevent fraud, secure accounts, and comply with legal and board requirements
• Understand product usage so we can improve performance and relevance

4. Cookies and similar technologies

We use cookies, local storage, and similar technologies for sign-in sessions, preferences, analytics, and (where used) advertising measurement. You can control cookies through your browser settings; some features may not work if cookies are disabled.

5. Sharing of information

We may share information with:

• Licensed agents / brokerage — when you request contact, book a viewing, or otherwise ask for professional help
• Service providers — hosting, email delivery, analytics, mapping, and authentication vendors who process data on our instructions
• MLS® / data providers — as required to display listing data and meet VOW/IDX compliance obligations
• Legal authorities — when required by law, board rules, or to protect rights, safety, and security

We do not sell your personal information.

6. Email, SMS, and push notifications

If you create an account or enable alerts, we may send email, phone/SMS, and (in the mobile app) push notifications related to your home search and account. You can unsubscribe from marketing-style emails where offered, disable push in device settings, and manage watches/saved searches in your account. Transactional messages (security, account, or legally required notices) may still be sent.

7. HouzzatPro / staff app

HouzzatPro is a separate mobile app for authorized real-estate agents and brokerage administrators. Staff accounts may be organization-provisioned, for example through an invitation or brokerage administrator.

Customer CRM information. Authorized staff may access customer information needed to provide real-estate services, including names, email addresses, phone numbers, inquiries, lead notes, tasks, appointments, and related activity, subject to applicable role and brokerage access controls.

Service providers. We use service providers and processors, including hosting/database infrastructure, Firebase Cloud Messaging for push delivery, and email-delivery providers, to operate the Services.

Push notifications. With permission, HouzzatPro may store a device push token associated with the signed-in staff account to deliver work-related alerts. Push tokens are not sold.

Biometric unlock. Optional biometric unlock uses the device’s biometric system. Houzzat does not receive fingerprint or facial biometric images. Biometric preference information is stored locally on the device. Authentication continues to rely on the user’s Houzzat account session.

Remembered sign-in. If a user chooses to remain signed in or use remembered sign-in functionality, limited sign-in information may be stored locally on that device.

Location. If a user invokes a location-based feature such as “Near me” within Agent Search, HouzzatPro may access approximate device location with permission. HouzzatPro does not use background location tracking.

Advertising. HouzzatPro does not display advertising and does not use an advertising identifier for advertising purposes.

Staff account deletion. Staff may request deletion or deactivation of their Houzzat account by contacting notify@houzzat.com. Organization-managed access may also be disabled by an authorized brokerage administrator. We process deletion or deactivation requests subject to applicable legal, security, MLS/board, and record-retention requirements. See also Delete your account.

8. Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, board-compliance, and dispute resolution requirements. When no longer needed, we delete or anonymize it where practical.

9. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encrypted transport (HTTPS) and hashed passwords. No method of transmission or storage is completely secure.

10. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent where consent is the basis for processing (without affecting prior lawful processing). Contact notify@houzzat.com. We may need to verify your identity before fulfilling a request.

11. Children’s privacy

The Services are intended for adults seeking real estate information in Canada. We do not knowingly collect personal information from children under 13.

12. International processing

Our vendors may process data in Canada or other countries. Where data is processed outside Canada, it may be subject to the laws of those jurisdictions.

13. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the Services after an update means you accept the revised policy.

14. Related terms

Use of the Services is also governed by our Terms of Use.

This page is provided for transparency and app-store compliance. It is not legal advice. Have counsel review it for your brokerage before relying on it in regulated contexts.